Policies

These are the policies we operate by. They are written plainly on purpose: support is by email only, and refunds are available within 7 days of first use of a paid plan.

_Last updated 2026-09-18. Plain English on purpose. These are the policies the product and the

site enforce; a lawyer should review them before you take real money._

Support

• Email only. Support is handled by email at the address on your invoice. We do not offer

phone support, and we do not schedule support calls.

• One business day. We answer within one business day, usually sooner.
• What support covers: installing and updating Flowcall, using any shipped feature, connection

and configuration help, bugs. It does not cover writing your pipelines for you, your database

administration, or your own scripts.

• Why email only: one written thread keeps the history, gets the exact error text, and lets a

one-person vendor answer everyone the same day instead of a few people slowly.

Refunds

• Seven days. You can request a full refund within 7 days of first use of a paid plan.

First use means the first time your installation checks in with a paid licence key.

• After 7 days of use we do not issue refunds. You can cancel at any time and keep access

until the end of the period you already paid for; nothing renews after that.

• Charged but never installed: if your key was never used, we refund it as a courtesy,

whenever you ask.

• Annual plans and invoices: the same 7-day window applies from first use.
• The free Starter plan exists so you can evaluate Flowcall for as long as you like before paying.

Cancellation

Cancel from Settings → Plan → Manage billing, or by email. Cancellation stops the next renewal;

your licence key stays valid to the end of the paid period plus a short grace window.

Licence

A licence key is issued to one organization. It may be used on the installations that organization

operates, up to any seat count printed on the key. Keys must not be shared outside the organization

or published.

Your data

Flowcall runs on your machines. We never receive your pipeline data, your files, or your database

contents. Our servers see only: your billing details (held by Stripe), your licence key's identifier

when your installation checks in daily, and whatever you write to us in an email.